Cookie policy

Last updated: 13 September 2025.

About this policy

We are transparent about how we collect and use data on learn.connectedcoaching.com.au. This policy explains what cookies are, how we use them, and how you can control them. Capitalised terms not defined here have the meaning given in our Privacy Policy.

What is a cookie

Cookies are small text files placed on your device by your browser at the request of a website. They help a site remember you, keep you signed in, understand usage, and improve security. Session cookies last while your browser is open. Persistent cookies remain until they expire or you delete them. Cookies are widely used and do not harm your system.

Do we use cookies

Yes. We use first party and third party cookies, as well as similar technologies such as pixels and local storage. We use both session and persistent cookies. Our platform provider, New Zenler, sets essential cookies needed to operate accounts, courses, community features, and checkout.

How we use cookies

• Operate the site. To keep you signed in, remember your preferences, and deliver core features such as enrolments, lessons, and checkout.
• Security and fraud prevention. To help protect accounts and transactions, including through Google reCAPTCHA where enabled.
• Performance and analytics. To understand how the site is used so we can improve content and usability.
• Communications. To support essential emails and notifications related to your account and courses.

Where required by law, we will seek your consent for non essential cookies. You can withdraw consent at any time by changing your browser settings and, where available, your cookie preferences on the site.

Cookie categories

• Strictly necessary. Required for the site to function, for example sign in, security, and checkout. These cannot be switched off because the site will not work without them.
• Performance and analytics. Help us measure traffic, diagnose issues, and improve the site.
• Functionality. Remember choices and enhance features, for example saved preferences.
• Marketing and advertising. Used to deliver or measure advertising. We do not currently use advertising cookies on the learn site.

Third party cookies

Some cookies come from third parties that help us run the site. These providers may set their own cookies when their services are used on our pages.

• New Zenler. Essential platform cookies for authentication, enrolments, community, and checkout.
• Google. Analytics and security, for example Google Analytics and Google reCAPTCHA.
• Stripe. Payment and fraud prevention during checkout.
• Zoom. Live sessions and embedded media where used.

These providers may process information outside Australia. For EU or UK users we rely on safeguards recognised by GDPR or UK GDPR, for example adequacy decisions and standard contractual clauses. For Australia we take reasonable steps under the Australian Privacy Principles to ensure overseas recipients will protect personal information in a way that is consistent with the APPs.

Managing cookies

You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

• Google Chrome.
• Microsoft Edge.
• Mozilla Firefox.
• Safari, desktop.
• Safari, iOS.
• Android, Chrome.
• Opera.

Changes to this policy

We may update this policy from time to time. The latest version applies from the date it is posted.

How to contact us

• Privacy enquiries. info@connectedcoaching.com.au.