This privacy policy explains how Connected Coaching Pty Ltd ABN 72685855547 collects, uses, discloses, and protects personal information when you use our training website at learn.connectedcoaching.com.au and related pages. We operate in Australia. For the purposes of the EU GDPR and UK GDPR we are the data controller for this site. Our course delivery platform, New Zenler, provides the underlying learning platform, hosting, and certain integrations, and acts as our data processor.
Contact: info@connectedcoaching.com.au.
What information we collect
Account and contact details. Name, email, password, and profile details.
Purchase and enrolment details. Course enrolments, pricing plan, transaction records, billing name, and limited payment metadata. Card details are handled by payment processors, not by us.
Learning activity. Course progress, quiz results, assignments, community posts, comments, and messages.
Support and communications. Messages you send us by email, forms, or community features.
Technical data. IP address, device and browser, pages viewed, time on page, referrer, cookies, and similar technologies.
Marketing preferences. Your choices about newsletters and promotions.
We do not seek to collect sensitive information. Please do not submit sensitive information in open forums or forms.
Why we use your information
Provide and administer courses, lessons, assessments, certificates, and community features.
Process payments and manage subscriptions.
Communicate with you about your account, enrolments, updates, and support.
Improve our site, content, and user experience, including analytics and troubleshooting.
Send marketing messages where permitted, with an option to unsubscribe at any time.
Comply with laws and enforce our terms.
Legal bases under GDPR and UK GDPR
Contract. To provide the site and courses you have purchased or registered for.
Legitimate interests. To improve the service, secure the platform, prevent fraud, and operate analytics in a privacy respecting way.
Consent. For optional marketing emails and certain cookies where required.
Legal obligation. For record keeping and compliance obligations.
Cookies and analytics
We use cookies to keep you signed in, remember preferences, and understand site usage. Where required, we will display a cookie notice and seek consent for non essential cookies. You can manage cookies in your browser settings. We use Google services, such as Google Analytics and Google reCAPTCHA where enabled, to help operate and protect the site.
Disclosing information
We share information with service providers who help us run the site. We only allow providers to use information to deliver their services to us, under contract. Typical providers include.
Platform and hosting. New Zenler.
Payments. Stripe.
Email and analytics. Google services, for example Google Analytics and reCAPTCHA.
Live sessions and media. Zoom.
International transfers
For EU or UK users, we rely on safeguards recognised by GDPR or UK GDPR, for example adequacy decisions, Standard Contractual Clauses, or the UK International Data Transfer Agreement.
For Australia, we take reasonable steps under the Australian Privacy Principles to ensure overseas recipients will protect personal information in a way that is consistent with the APPs.
Security
We use administrative, technical, and organisational measures to protect personal information. No system can be guaranteed to be perfectly secure. If we become aware of a data breach that is likely to result in serious harm, we will take steps consistent with applicable laws.
Retention
We keep information for as long as needed to provide the service and for legitimate business or legal purposes. Financial and tax records are typically retained for seven years to comply with Australian law. Other information is retained for the shortest period that supports the purposes described above, after which it is deleted or anonymised.
Your rights
Australia
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We will respond within a reasonable period. If we refuse a request, we will tell you why and how to complain.
EU and UK residents
Subject to exemptions, you have the right to request access, rectification, erasure, restriction, portability, and to object to processing based on legitimate interests, and to withdraw consent where we rely on consent. You also have the right to lodge a complaint with a supervisory authority.
How to contact us or make a complaint
Privacy enquiries. info@connectedcoaching.com.au.
Australia. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
EU or UK residents may contact their local data protection authority or the UK ICO at ico.org.uk.
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